Support
Try the quick fixes first, since they solve most problems. If they don't, tell us what's happening and we'll help.
Quick fixes
Not getting alerts
Check that alerts are on, your ZIP and distance are right, and Discord DMs from server members are allowed. The FAQ checklist goes through each one.
Billing or cancelling
Open My Settings and press Manage billing to update your card, view invoices or cancel. You keep your speed until the paid period ends.
Can't sign in
Use the same method you signed up with (Discord or email). Forgotten what you used? Try Discord first, then email.
Search the answers
Send us a message
Contact us
- Email: [set SUPPORT_EMAIL in .env]
- Discord: message us in our Discord server.
To help us answer faster, include:
- The email or Discord username on your account.
- What you expected and what happened, with the time if it was an alert.
- Your device and browser, if it's about the website or push notifications.
- For billing questions, the date of the charge. Never send your full card number or password.
Account and privacy requests
To delete your account or ask for a copy of the data we hold about you, email [set SUPPORT_EMAIL in .env] from the address on your account. See the Privacy Policy for what we store.
Heads up: we can only help with DropJobs. For questions about an application, interview, schedule or pay, contact the employer directly.